Eco-Smart Pest Control Privacy Policy

Effective Date: 1 April 2026

1. Introduction

Eco-Smart Pest Control (“we,” “our,” “us”) is committed to protecting the privacy and confidentiality of personal information in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA). This Privacy Policy explains how we collect, use, store, and protect personal information of our clients, employees, and stakeholders.

2. Scope

This policy applies to all personal information processed by Eco-Smart Pest Control, whether collected directly from individuals, through our website, or via service engagements.

3. Information We Collect

We may collect the following categories of personal information:

• Identification details: Name, ID number, company details.
• Contact information: Address, phone number, email.
• Service-related information: Property details, pest control requirements, service history.
• Financial information: Billing details, payment records.
• Employment information (for staff): CVs, qualifications, performance records.

4. Purpose of Processing

We process personal information for the following purposes:

• To provide pest control services and fulfil contractual obligations.
• To communicate with clients regarding services, invoices, and updates.
• To comply with legal and regulatory requirements.
• For internal record-keeping, quality assurance, and training.
• For marketing and promotional purposes (with consent).

5. Legal Basis for Processing

We process personal information under the following lawful grounds:

• Consent of the data subject.
• Contractual necessity to deliver services.
• Legal obligations under South African law.
• Legitimate interests in improving services and ensuring safety.

6. Data Sharing and Disclosure

We do not sell personal information. We may share data with:

• Service providers and contractors assisting in pest control operations.
• Regulatory authorities when required by law.
• Financial institutions for payment processing.
  All third parties are bound by confidentiality and POPIA compliance obligations.

7. Data Retention

Personal information will be retained only as long as necessary to fulfil the purposes outlined above or as required by law. Once no longer needed, data will be securely destroyed or anonymized.

8. Security Safeguards

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure. These include secure databases, restricted access, and staff training on data protection.

9. Data Subject Rights

Under POPIA, individuals have the right to:

• Access their personal information.
• Request correction or deletion of inaccurate data.
• Object to processing for direct marketing.
• Withdraw consent at any time.
  Requests can be made by contacting us at 0872650622.

10. Cross-Border Transfers

If personal information is transferred outside South Africa, we ensure that adequate protection measures are in place in line with POPIA requirements.

11. Cookies and Website Data Collection

When you visit our website, we may use cookies and similar technologies to enhance your browsing experience and improve our services.

• Types of cookies used:
  • Essential cookies: Required for website functionality.
  • Performance cookies: Help us understand how visitors use our site.
  • Functional cookies: Remember your preferences and settings.
  • Marketing cookies: Used (with consent) to deliver relevant advertising.
• Information collected:
  • IP address, browser type, device information.
  • Pages visited, time spent on site, and navigation patterns.
• Purpose:
  • To improve website performance and user experience.
  • To analyse traffic and usage trends.
  • To deliver tailored content and marketing (with consent).
• Managing cookies:
  You can adjust your browser settings to refuse cookies or notify you when cookies are being used. Please note that disabling cookies may affect website functionality.

12. Updates to Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website or upon request.

13. Contact Information

For questions or to exercise your rights under POPIA, please contact:
Eco-Smart Pest Control

Email: info@ecosmartpest.co.za
Phone:0765094708/ 0872650622
Address: 75 Viljoen Street, Krugersdorp North Mogalecity